Studio Policies

Accessing the studio

  • You must complete a waiver before you will be permitted to access the facilities at The Pole Gym.
  • You should arrive a minimum of 10 minutes before the class start time and you must check in with reception upon arrival.
  • If you are 5 minutes late to any casual class your spot in class will be forfeited and may be offered to the next person on the wait list.
  • If you are 10 minutes late to any course class, or if the warm-up section of the class has been completed by the time you arrive, you may be refused entry to the class at our discretion.
  • You will not be permitted to attend the studio unless all payments and fees are up to date.
  • You must be 18 or over to be a Member of The Pole Gym. Persons aged 16-17 may participate with prior written consent from a parent/guardian.
  • The Pole Gym is only accessible by current Members; outside guests will not permitted beyond the reception waiting area.
  • Disorderly, disruptive, or anti-social behaviour including offensive, intimidating or abusive language will not be tolerated at any time.
  • You will be refused entry if you are under (or suspected to be under) the influence of drugs or alcohol.
  • Open Training sessions are only accessible by current course students (for the duration of their courses); Casual Plus Pass holders (for the duration of their pass) or Paid Training Hire.
  • Before undertaking any commercial or professional use of The Pole Gym’s facilities, you must obtain our explicit consent. We may withhold our consent at our discretion. This applies to paid or unpaid services that may be rendered. These activities may include but are not limited to:
    • Personal Training
    • Small Group Training
    • Photography or Videography
    • Any other business
  • We reserve the right to refuse entry to anyone considered to be in breach of any studio rule.

Class etiquette

  • Be respectful to your instructor and other students by listening when instructors are talking and following all reasonable directions. You may be asked to leave if you talk over instructions or fail to follow directions in class.
  • If you are attending a class for the first time, or if you have any health issues that may affect the safety of your workout, you must advise the instructor at the start of the class.
  • If you need to leave early from a class, please advise the instructor at the start of the class.
  • You may video or photograph yourself – in fact, we encourage it! But if other people appear in your video or photo please ask their consent before filming.
  • For personal hygiene and the comfort of those around you, please wear deodorant, wash clothing between uses and be aware of your own body odour.

Health and Safety

  • It is your responsibility to train within your own abilities and limits; this includes using our facilities and equipment safely, not doing anything that may adversely affect any medical condition or put yourself or others at risk of injury. If you are in doubt, talk to a staff member.
  • Everyone learns at a different pace. If an instructor tells you that you are not yet safe in a trick, please respect their opinion and work at the level they recommend to avoid injury.
  • You must not teach other students. Our instructors are trained in what they do – please leave the teaching to them.
  • Always warm up before your session and cool down (stretch) after your session effectively, even if there is no time in class.
  • Always start your session by wiping down your equipment with a towel and methylated spirits spray and repeat this process at the end of your session – making sure to remove all residue of chalk and other substances.
  • When using the equipment, be aware and mindful of those around you to avoid collisions.
  • Crash mats are encouraged for pole trick training and always required for aerial training (see ‘Aerial Rules Of Use’ for further details).
  • Do not increase your (or other people’s) risk of an incident by wearing products (such as moisturiser, fake tanning product, and some hair and makeup products), that come off onto the equipment and make them slippery.
  • Report any hazards, incidents, faulty equipment, misuse of equipment or unsafe practices to The Pole Gym staff immediately.


  • You must have a spotter whenever you attempt a trick you have not yet consistently mastered.
  • A spotter must be someone who understands the technical aspects of the trick and is physically capable of aiding you in and out of the trick if necessary. Generally, a spotter must be someone in the level you are working at or higher.
  • You must always check with an instructor to confirm that you can safely perform a trick unassisted before doing so without a spotter.
  • Even if you have done a trick before or have been doing a trick for some time without a spotter, you must still assess your level of risk and danger before each attempt. Strength and ability can fluctuate and conditions (such as climatic variation and pole condition) can change. It is your responsibility to make sure that you have minimised the chance of an incident occurring.


  • You must let a staff member know if there is an incident or injury so that we can assess whether First Aid is required. An Incident Report might need to be completed.
  • There will be a staff member in the studio qualified in First Aid. You must follow the directions of qualified staff in case of an accident or incident that requires First Aid and follow all instructions required for filling out an Incident Report.

Care of Equipment

  • You are required to return equipment to its original state when you have finished, including cleaning poles, aerial equipment and crash mats after each use with metho provided and returning equipment to its original location (e.g. stretch mats, hand weights, resistance bands)
  • Poles may only be locked and unlocked by staff. Please notify reception if you require poles to be locked or unlocked before and after use.

Personal Property

  • Shelving is provided for storage of personal belongings during classes/training only. Care of personal property is your responsibility.
  • We are not responsible for any personal property that is damaged, lost or stolen while on premises.
  • You may leave ONE pair of heels on the epic heel shelf above the bag racks provided they can fit neatly. No bags, boxes or other items are allowed to be stored on the epic heel shelf!

Failure to abide by these rules may cause us, in our sole discretion, to terminate your access to The Pole Gym.

Coming soon

  • Equipment to be changed over by authorised staff only (please ask at reception if you need something changed)
  • Crash mats must be used at all times
  • Jewellery must be removed before use – especially rings and watches with buckles
  • No clothing with zips allowed (they damage the equipment)
  • Do not swing on the apparatus
  • Keep rosin/chalk in the buckets as much as possible, and clean up any spillage on the floor after use
  • Use metho to wipe down the mats and lyras after use. No metho on the tissus 
  • No shoes or food/drink on the mats
  • Only 1 person on a Lyra or Tissu at a time